Privacy Policy

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our marketplace platform consultation services.

Last Updated: March 15, 2025

Information We Collect

When you engage with Cleverafocus, we collect information that helps us provide better consultation services and improve your experience on our platform.

Information You Provide Directly

  • Contact details including your name, email address, and phone number
  • Business information such as company name, industry, and size
  • Project requirements and consultation preferences
  • Communication records from emails, calls, and meetings
  • Payment information for billing purposes

Information We Collect Automatically

  • Website usage data including pages visited and time spent
  • Device information such as browser type and operating system
  • IP address and general location information
  • Cookies and similar tracking technologies for site functionality

How We Use Your Information

Your information helps us deliver personalized consultation services and maintain our platform effectively. We use your data for specific business purposes that benefit our professional relationship.

Purpose Data Used Legal Basis
Providing consultation services Contact info, business details, project requirements Contract performance
Communication and support Contact details, communication history Legitimate business interest
Platform improvement Usage data, feedback Legitimate business interest
Legal compliance All relevant data as required Legal obligation

Data Sharing and Disclosure

We limit data sharing to situations that directly support our services or meet legal requirements. Your information stays within our trusted network of partners and service providers.

We never sell your personal information to third parties for marketing purposes.

When We Share Information

  • With trusted service providers who help us operate our platform (payment processors, email services)
  • When required by Taiwan law or legal proceedings
  • To protect our rights, property, or safety, or that of our clients
  • With your explicit consent for specific purposes
  • In connection with business transfers or mergers (with advance notice)

Your Privacy Rights

You have significant control over your personal information. We've designed straightforward processes to help you exercise these rights without unnecessary bureaucracy.

Rights Available to You

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct any inaccurate information
  • Deletion: Request removal of your data (subject to legal requirements)
  • Portability: Receive your data in a common, machine-readable format
  • Restriction: Limit how we process your information
  • Objection: Opt out of certain types of data processing

How to Exercise Your Rights

Contact us at [email protected] with your request. We'll respond within 30 days and guide you through the process. For verification, we may ask for basic identification to protect your account security.

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our approach combines technical safeguards with strict access controls.

Security Measures

  • Encrypted data transmission using industry-standard SSL certificates
  • Secure data storage with regular backups and access logging
  • Employee training on data privacy and security protocols
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for system access
  • Incident response procedures for potential security breaches

While we implement strong security measures, no internet transmission is completely secure. We continuously monitor and update our security practices to address evolving threats.

Data Retention and Deletion

We retain your information only as long as necessary for business purposes or legal requirements. Our retention practices balance your privacy rights with operational needs.

Retention Periods

  • Active client data: Retained during our business relationship and up to 7 years after
  • Marketing communications: Until you unsubscribe or request deletion
  • Website analytics: Aggregated data retained for up to 3 years
  • Support communications: Retained for 5 years for quality and training purposes
  • Financial records: Retained according to Taiwan tax and accounting requirements

When we delete your data, we remove it from our active systems and ensure it cannot be recovered. Some information may remain in backup systems for a limited time before automatic deletion.

International Data Transfers

As a Taiwan-based company, we primarily store and process data within Taiwan. When we work with international service providers, we ensure appropriate safeguards protect your information.

Any international transfers comply with applicable privacy laws and include contractual protections that meet or exceed Taiwan's privacy standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and understand how visitors use our platform. You can control cookie settings through your browser preferences.

Types of Cookies We Use

  • Essential cookies: Required for website functionality and security
  • Analytics cookies: Help us understand website usage and performance
  • Preference cookies: Remember your settings and customization choices

We don't use advertising cookies or share cookie data with advertising networks. Our tracking is limited to improving your experience and our services.

Updates to This Policy

We update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated through email or prominent website notices.

We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy shows when it was last updated.

Questions About Your Privacy?

We're here to help you understand our privacy practices and exercise your rights. Contact our privacy team for any questions or concerns.

Email: [email protected]

Phone: +886229563658

Address: No. 203號, Zhongshan Rd, Qishan District, Kaohsiung City, Taiwan 842

We aim to respond to all privacy inquiries within 30 days and will work with you to resolve any concerns about your personal information.